What types of custom products can EzraCard manufacture?
EzraCard manufactures custom playing cards, tarot and oracle decks, trading cards, game cards, educational flashcards, puzzles, instruction booklets, and custom packaging. Card decks can be produced with different card stocks, sizes, printing methods, and finishing options to match the project requirements.
Is EzraCard suitable for independent creators and small brands?
Yes. EzraCard works with independent creators, designers, publishers, startups, and small brands. We support projects from early-stage samples and small-batch production to larger commercial orders.
Can you manufacture products for Kickstarter and crowdfunding campaigns?
Yes. EzraCard has supported many Kickstarter and crowdfunding projects, including custom card games, tarot decks, playing cards, and related packaging. Learn more about our Kickstarter card game discount program.
Can I request a quotation before my design is finished?
Yes. You can request an initial quotation as long as the main product specifications are available. Final artwork is not required at the first stage.
What information do you need to review a new project?
Please provide the card size, cardstock type and GSM, printing or finishing requirements, estimated quantity, and any additional components such as boxes, booklets, inserts, or packaging finishes. If you are unsure about any specification, you can contact our team for guidance.
Can you help me choose the right product format?
Yes. We can develop a product specification based on your intended use, target audience, budget, and production quantity. We can also recommend a suitable card size, material, packaging format, and finishing combination.
Can you recommend a suitable production method for my quantity?
Yes. For orders below approximately 200 decks, digital printing is generally more suitable. For quantities above 200 decks, offset printing is commonly used because it provides better unit economics for larger production runs. The final method depends on the product specifications and finishing requirements.
Can I contact your team if I am still comparing manufacturers?
Yes. You can contact us while comparing manufacturers, materials, production methods, or quotations. Our team can help you understand the differences between available options before you make a decision.
Do you support customers worldwide?
Yes. We support customers in regions where our shipping partners can deliver, including the US, CA, MX, GB, IE, DE, FR, IT, ES, NL, BE, CH, AT, PL, SE, NO, DK, FI, AU, NZ, JP, KR, SG, MY, TH, VN, IN, AE, SA, and IL, as well as other serviceable destinations.
How quickly will someone respond to my inquiry?
Our team usually replies within 12 hours. In some cases, you may receive an initial response within a few minutes, depending on the inquiry details and team availability.
Can you sign a confidentiality agreement for my project?
Yes. Any member of our sales team can coordinate and sign a confidentiality agreement for a project. The agreement can be reviewed and executed by the authorized parties before sensitive files or project details are shared.
Who will manage my project after I submit an inquiry?
We assign a dedicated project contact based on your product type and requirements. Our project specialists typically have more than five years of relevant experience and can support the project from quotation and file review through production coordination.
What types of custom playing cards can you produce?
We produce casino-style playing cards, cardistry decks, magic and marked cards, promotional cards, wedding and event decks, educational flashcards, game cards, collector editions, and custom playing cards for brands, publishers, and creators.
What are the standard poker and bridge card sizes?
Poker size is typically 63 × 88 mm (2.5 × 3.5 in), while bridge size is typically 57 × 88 mm (2.25 × 3.5 in). Standard corner radii are commonly R3 or R3.5 mm, depending on the card format and production requirements.
Can I customize the card size, corner radius, or deck composition?
Yes. We can produce custom card sizes, shapes, corner radii, and card counts to match your product design and packaging specifications.
How many cards can be included in one deck?
The deck size is mainly determined by the internal capacity and dimensions of the box. By adjusting the box structure, we can produce decks containing hundreds or more cards, subject to the selected stock, card thickness, packaging, and handling requirements.
Can you produce marked cards, double-sided cards, or specialty card formats?
Yes. We can support marked cards, double-sided cards, double-sided artwork variations, die-cut cards, shaped cards, numbered cards, and other specialty formats. The production method depends on the artwork and intended use.
Can I order a single custom playing card deck online?
Yes. Standard-size custom decks can be ordered online through the EzraCard quotation platform, subject to the available specifications and options.
Can you produce tuck boxes and premium rigid boxes for playing cards?
Yes. We produce tuck boxes, two-piece rigid boxes, magnetic-closure boxes, drawer boxes, and other custom packaging formats for playing card decks.
What sizes are commonly used for tarot and oracle cards?
Common tarot sizes include approximately 70 × 120 mm, 70 × 121 mm, and 80 × 127 mm. Oracle decks often use custom formats, including square, mini, and oversized cards. We can produce the size and shape required for your artwork and guidebook.
What cardstock is suitable for tarot and oracle decks?
Common options include 350gsm white card stock, 330gsm black-core card stock, and PVC. The best choice depends on the desired opacity, stiffness, shuffle feel, durability, and budget.
Can you produce guidebooks and instruction booklets for tarot decks?
Yes. We support guidebooks and instruction booklets with different page counts, paper stocks, sizes, binding methods, covers, and finishing options.
Can you manufacture a complete tarot deck with matching packaging?
Yes. Standard tarot deck configurations can be ordered through our online quotation platform. For non-standard sizes, special components, or additional requirements, please contact our team for a project review.
Which edge finishes are suitable for tarot and oracle cards?
Edge Gilding, Edge Spraying, and Painted Edges can all be considered for tarot and oracle decks. The suitable option depends on the visual effect, surface feel, card stock, artwork, and intended use.
Can you manufacture custom game cards and TCG cards?
Yes. We manufacture custom game cards and trading card products, including decks with different card types, finishes, packaging, and inserts. Visit our custom game cards and TCG page for more information.
Can one project include multiple card types or rarity levels?
Yes. A project can include multiple card types, versions, rarity levels, numbered cards, and randomized card distributions. We can help organize the artwork files and production specifications for each version.
Can you produce booster packs, deck boxes, dividers, and inserts?
Yes. We can manufacture booster packs, deck boxes, dividers, tokens, instruction sheets, inserts, and other components required for a complete game or trading card product.
Which materials and finishes are suitable for frequently handled cards?
Common choices include 310gsm black-core card stock and 330gsm blue-core card stock, combined with a suitable protective coating or lamination. The final recommendation depends on the handling frequency, desired shuffle feel, artwork, and budget.
Can you support large card libraries with variable artwork?
Yes. We can support projects with large card libraries, variable artwork, multiple versions, and structured rarity systems. Our team can help organize the files and confirm the production workflow.
What puzzle piece counts and finished sizes are available?
Common puzzle formats range from small 100-piece designs to larger 2,000-piece puzzles. Popular sizes include A5 for smaller puzzles, A4 and A3 for mid-size formats, A2 for 500-piece puzzles, and A1 for larger 1,000-piece puzzles. Custom piece counts and finished sizes are also available.
Can you produce custom-shaped puzzles?
Yes. We can produce puzzles with custom contours, silhouettes, and irregular shapes using a suitable die-cutting process. The final shape, board thickness, and setup requirements should be confirmed during quotation.
What booklet binding methods are available?
Available options include saddle stitching, perfect binding, spiral binding, and Wire-O binding. The best method depends on the page count, paper thickness, opening requirements, and intended use.
What is the difference between a tuck box and a rigid box?
A tuck box is a folded paperboard box that is lightweight and cost-effective. A rigid box uses a thicker board core and wrapped paper, providing greater structural strength and a more premium presentation.
Can you produce magnetic-closure, drawer, and custom-shaped boxes?
Yes. We can produce magnetic-closure boxes, drawer boxes, two-piece rigid boxes, window boxes, and custom-shaped packaging. The structure and finishing are developed according to the product and protection requirements.
Can booklets, boxes, and cards be manufactured as one coordinated project?
Yes. Cards, booklets, boxes, inserts, and other components can be planned and manufactured as one coordinated project to keep the specifications, artwork, finishing, and packaging consistent.
What is the difference between Blue Core and Black Core cardstock?
Blue Core and Black Core differ in opacity, structure, and cost. Black Core is denser and provides better protection against show-through, making it a preferred choice for premium decks and repeated handling.
What does GSM mean for playing cards?
GSM means grams per square meter and indicates the weight of the cardstock. A higher GSM usually means a thicker, stiffer card, but the final feel also depends on the core, surface texture, coating, and construction.
Which cardstock is best for standard playing cards?
Black Core and Blue Core cardstock with a linen-textured surface are common choices for standard playing cards. The best option depends on opacity, handling, shuffle feel, durability, and budget.
Which cardstock is suitable for tarot, oracle, and TCG cards?
White card stock, Blue Core, and Black Core can all be used. White card stock is suitable when a bright edge and clean appearance are important, while Blue Core and Black Core provide greater opacity and structural strength.
How does cardstock thickness affect shuffle feel and durability?
Thicker cardstock generally feels stiffer and can withstand more handling. If a deck contains relatively few cards, a higher thickness may be comfortable; with larger decks, thicker cards increase the overall deck size and can make it harder to hold. The right balance depends on deck count and intended use.
What is linen-textured cardstock?
Linen-textured cardstock has a regular pattern of fine, rounded embossed impressions across the surface. This texture improves grip and can support a more controlled shuffle, fan, and handling feel.
What is the difference between smooth and textured cardstock?
Smooth cardstock can provide a cleaner visual surface and sharper fine detail, while textured cardstock offers more grip and can help reduce the appearance of minor scuffs. The choice depends on whether visual smoothness or handling feel is the priority.
How does cardstock affect opacity and show-through?
Opacity is strongly influenced by the core layer and overall card construction. Black Core generally blocks show-through more effectively than lighter-core stocks, especially when the artwork contains large dark or high-contrast areas.
Are paper cards or PVC cards better for my application?
Choose PVC when water resistance, easy cleaning, and high durability are the main priorities. Choose paper cardstock when traditional handling, shuffle feel, print character, and a more familiar card experience matter most.
Can I choose FSC-certified or recycled paper materials?
Yes. FSC-certified and recycled paper options may be available depending on the product, required performance, and production specifications. Ask our team to confirm suitable materials for your project.
Can different materials be compared before I place an order?
Yes. You can request a sample pack to compare card stocks, textures, finishes, and surface feel before finalizing your order.
Can I use different cardstock types in the same deck?
It is technically possible, but it is not usually recommended. Different stocks can vary in thickness, flexibility, opacity, and handling, which may affect deck balance and reveal differences between cards.
Which cardstock is suitable for cardistry or repeated shuffling?
Black Core cardstock and PVC can both be considered for repeated handling. The final choice depends on the desired stiffness, friction, weight, durability, and overall handling style.
How should cards be stored in humid environments?
Store cards in a cool, dry place away from direct moisture and large temperature changes. Humidity can cause paper cards to warp or develop mould, so use sealed packaging or a dry storage environment when necessary.
What finishing options are available for custom card decks?
Available options may include lamination, UV coating, foil stamping, special inks, embossing, holographic effects, and edge finishing such as Edge Gilding, Edge Spraying, and Painted Edges.
What is the difference between matte and gloss lamination?
Gloss lamination creates a brighter, more reflective surface and can enhance color contrast. Matte lamination reduces glare and creates a softer, non-reflective appearance. The better choice depends on the artwork, handling preference, and intended presentation.
What is soft-touch lamination?
Soft-touch lamination is a protective film with a smooth, velvety surface. It gives the product a softer hand feel and is often selected for premium decks, luxury packaging, and collectible products.
What is Spot UV coating?
Spot UV is a clear, glossy coating applied only to selected areas, such as logos, titles, symbols, or artwork details. It creates contrast between glossy highlights and the surrounding surface.
What is the difference between overall UV coating and Spot UV?
Overall UV coating covers the full printed surface with a protective gloss layer. Spot UV is applied only to selected areas, allowing specific details to stand out against a matte or uncoated background.
What is foil stamping, and can it be combined with CMYK printing?
Foil stamping transfers metallic or pigmented foil onto selected areas using heat and pressure. It can be combined with CMYK printing to add reflective accents, borders, lettering, or graphic details.
What foil colors and patterns are available?
Available selections can include metallic, matte, pigment, pearlescent, holographic, and other decorative foil colors or patterns. The exact selection depends on the current material range and project requirements.
What is the difference between foil stamping and metallic ink?
Foil stamping uses a separate foil layer to create a stronger reflective effect. Metallic ink contains reflective particles within the printed ink and is generally better suited to broader printed areas or designs that do not require the same foil-like shine.
What types of special inks are available?
Special ink options may include fluorescent, pearlescent, phosphorescent, photochromic, metallic, and other effect inks. Availability depends on the artwork, substrate, printing method, and required visual effect.
What is Edge Gilding?
Edge Gilding polishes the exposed deck edges and transfers metallic foil onto them with a roller. It creates a reflective edge and is commonly used for premium playing cards, TCGs, and collectible decks.
What is the difference between Edge Gilding and Edge Spraying?
Edge Gilding creates a reflective metallic edge, while Edge Spraying applies paint to produce a matte or lightly frosted colored edge. Both can be selected according to the artwork, card stock, and intended product style.
What are Painted Edges?
Painted Edges combine an edge-finishing base with color spraying and screen printing. This allows more layered or patterned edge effects and is suitable for thicker books, printed guides, and instruction booklets.
Can multiple finishing processes be combined on one product?
Yes. Processes such as lamination, Spot UV, foil stamping, embossing, special inks, and edge finishing can be combined when the layers, artwork, and production sequence are compatible.
Will finishing affect card handling or shuffle performance?
It can. Surface friction, coating thickness, foil coverage, edge treatment, card stock, and deck construction all influence handling and shuffle feel. A finished sample is the best way to evaluate the result.
Which finish is suitable for premium collectible decks?
Foil stamping, holographic effects, premium lamination, embossing, and Edge Gilding are common choices for collectible decks. The best combination depends on the artwork, budget, desired tactility, and production quantity.
Which finish is suitable for tarot and oracle cards?
Matte or soft-touch lamination, Spot UV, foil stamping, special inks, Edge Spraying, and Painted Edges can all be considered. The choice depends on whether the priority is a soft matte feel, visual contrast, metallic detail, or a distinctive edge.
Can I request a finishing sample before choosing an option?
Yes. A sample pack can help you compare surface appearance, texture, reflectivity, edge color, and handling before you confirm the final finishing specification.
What file formats do you accept?
We commonly accept print-ready PDF, AI, PSD, and other editable artwork formats. Vector files are preferred for logos, text, and finishing layers. Please contact our team if your files use another format.
Should artwork be prepared in CMYK or RGB?
Artwork should normally be prepared in CMYK for print production. RGB files may need to be converted before printing, which can change some colors. Keeping the working file in CMYK gives you a more reliable preview of the printed result.
What image resolution is required for printing?
Use images at approximately 300 DPI at their final print size. Lower-resolution images may appear soft or pixelated, especially on detailed artwork, text, and large printed areas.
How much bleed should be included?
Unless a project template specifies otherwise, include 3 mm of bleed on every trimmed edge. Background colors and images should extend into the bleed area so the finished product does not show unintended white edges.
How far should important text stay from the trim line?
Keep important text, logos, and key artwork at least 3–5 mm inside the trim line. Extra safe space may be needed for unusual shapes, rounded corners, die-cut products, or tightly registered finishing.
Should fonts be outlined or embedded?
Fonts should be outlined or fully embedded in the final PDF. This helps prevent font substitution and layout changes when the file is opened on the production system.
Do you provide card, box, booklet, and puzzle templates?
Yes. We provide templates for cards, boxes, booklets, puzzles, and other products. You can also visit our templates download page to access available files.
How should files be prepared for foil stamping?
Supply the foil artwork as a separate vector layer or file using clearly defined solid shapes. Name the layer with the required foil type or color, keep important details large enough for production, and avoid relying on transparency or low-resolution effects.
How should files be prepared for Spot UV and special inks?
Provide each spot finish or special-ink area as a separate, clearly named layer or file. Use solid, unambiguous shapes and indicate whether the layer represents Spot UV, fluorescent ink, pearlescent ink, or another requested process.
How should files be prepared for edge finishing?
Edge finishing normally follows the approved card size, bleed, trim, and deck specifications. If the edge includes a color, pattern, foil, or screen-printed detail, provide the artwork as a separate clearly named layer and confirm the intended edge treatment with our team.
How should booklet pages be arranged for printing?
Use the booklet template we provide. It includes the correct page size, bleed, safe area, and binding setup, so you do not need to arrange the pages manually into printing spreads.
Can your prepress team check my files before production?
Yes. Our prepress team can review dimensions, bleed, resolution, color mode, fonts, finishing layers, and other production requirements before the files are released.
Can you help correct files that do not meet production requirements?
We will identify problems and provide clear suggestions for correction. We do not modify customer artwork without permission, but file preparation or correction support can be discussed if you request it.
How do you manage color accuracy?
We use calibrated color-management equipment, standardized print settings, and proofing procedures to keep color production consistent. For important brand colors or critical projects, a physical proof is recommended before mass production.
Will colors look different on different card stocks?
They can. The core color, surface texture, coating, and absorbency of the cardstock influence how ink appears. In practice, differences may be subtle, but a physical proof is the most reliable way to confirm the result.
Can I submit reference images for color or finishing comparison?
Yes. Reference images can help us understand your preferred color, texture, reflectivity, or edge effect. They are used as visual guidance, while the final result is confirmed against the selected materials and approved proof.
How many rounds of artwork revisions are included?
Most projects are completed within three rounds of artwork or proof revisions. Additional rounds may be needed if specifications continue to change or files require repeated corrections.
What happens if I discover an error after file approval?
Contact us as soon as possible. If production has not started, we will review whether the approved files can still be replaced. Changes after production begins may affect the schedule and cost.
Can you help prepare artwork that was created in the wrong color mode?
Yes. We can review files supplied in RGB or another unsuitable color mode and explain the conversion requirements. For important colors, we recommend checking a proof after conversion.
How are special finishing layers named and supplied?
Supply each finishing layer as a separate file or layer named with the exact process, such as Foil Stamping, Spot UV, Embossing, or Special Ink. Clear naming helps prevent the wrong artwork from being assigned to a production process.
How is the price of a custom card project calculated?
Pricing is based on the selected materials, finished size, printing method, finishing processes, additional components, packaging, and order quantity.
What factors have the biggest impact on the unit price?
Order quantity usually has the greatest impact on unit cost. Materials, size, finishing, packaging structure, artwork versions, and shipping requirements can also affect the final price.
Does a larger quantity reduce the unit cost?
Usually, yes. In some cases, the total price for 200 decks may be close to the price for 300 decks, while the total price for 300 decks may be close to 500 decks because setup costs are spread across more units.
Do you have a minimum order quantity?
There is no single MOQ for every project. One standard-size deck can be ordered through the EzraCard online digital-printing platform. For larger orders, approximately 200 decks and above, offset printing may be more suitable.
Why do small-batch orders cost more per unit?
Small orders still require setup, preparation, and production costs, but those costs are distributed across fewer units. Orders below approximately 200 decks are generally produced with digital printing, while larger quantities may use offset printing for better unit economics and color consistency.
Can I order one deck through the online quotation platform?
Yes. The online platform supports one standard-size deck with selected common options, such as available lamination and edge-finishing choices. Non-standard requirements can be reviewed by our team.
Which standard sizes are available for online quotation?
Common online quotation sizes include 63 × 88 mm, 63.5 × 88.5 mm, and 70 × 120 mm. Additional sizes and finishing options may be added over time, so please check the latest platform selection.
What costs are included in the quotation?
The quotation includes the requested product, materials, printing, finishing, packaging, setup, and other specified production costs. Shipping is normally quoted separately, but an estimated shipping cost can be provided.
Are tooling, setup, proofing, and shipping charged separately?
These costs may be listed separately so the quotation remains transparent. Depending on the order quantity, some tooling, design, or proofing charges may be credited or refunded. We will explain the available cost-saving option before production.
Does the quotation include packaging?
Yes, packaging is included when it is specified in the project requirements. Cards, boxes, booklets, inserts, and other components can also be quoted separately for comparison.
Can I request prices for several quantities at once?
Yes. You can request tiered pricing for several quantities, such as 100, 200, 300, 500, or 1,000 decks, to compare the unit cost and total project cost.
Can I compare different cardstock and finishing options in one quotation?
Yes. We can compare different card stocks, GSM, coatings, foil, special inks, edge finishes, packaging materials, and other options in the same quotation.
How long is a quotation valid?
Quotations are normally valid for 15 days. Material availability, shipping costs, exchange rates, or production conditions may change after that period.
Can the price change after artwork or specifications are confirmed?
Once the artwork and specifications are confirmed, the quoted production cost normally remains unchanged. It may change if you request revisions, add components, change materials, increase quantity, or alter the finishing or delivery requirements.
Can you quote separate prices for cards, packaging, and booklets?
Yes. Cards, packaging, booklets, inserts, and other components can be itemized separately so you can compare the cost of each part of the project.
Can I request a quotation for multiple versions of the same deck?
Yes. We can quote multiple artwork versions, card sets, languages, rarity levels, or packaging variations in one project. Please provide the quantity and specifications for each version.
Do you offer rush production pricing?
Rush production may be available depending on the product, quantity, materials, finishing, and current production schedule. Contact us with your deadline so we can confirm the available option and additional cost.
Can you estimate shipping costs before I place the order?
Yes. We can provide an estimated shipping cost based on the destination, package size, weight, quantity, and preferred delivery method. The final shipping charge is confirmed when the order is ready for dispatch.
What payment methods do you accept?
We accept bank transfers. PayPal may also be available for smaller orders, subject to the applicable payment terms and transaction conditions.
Is a deposit required before production starts?
Yes. Production normally begins after a 50% deposit is received. The remaining 50% balance is due before shipment unless different terms have been agreed in writing.
Can I order a custom sample before bulk production?
Yes. You can request a custom sample to review the card stock, color, artwork, finishing, packaging, and overall construction before approving bulk production.
What can I evaluate from a physical sample?
A physical sample allows you to check the card feel, thickness, stiffness, color, print quality, dimensions, edge finish, surface finish, packaging, and overall appearance.
Can I compare different card stocks in one sample order?
Yes. We can provide samples using different card stocks so you can compare opacity, thickness, flexibility, texture, handling, and shuffle feel before choosing the final material.
Can I compare several finishes before choosing one?
Yes. Available samples may include lamination, UV coating, foil stamping, special inks, embossing, Edge Gilding, Edge Spraying, and other finishing options, depending on the project.
Are sample costs refundable after placing a production order?
Sample costs may be credited or refunded after a production order is confirmed, depending on the project specifications and agreed quotation terms. Please confirm this with your sales contact before ordering the sample.
How long does sample production take?
Sample production usually takes approximately 1–15 days, depending on the product type, artwork, materials, finishing, packaging, and production method.
How long does sample shipping take?
Samples can normally be dispatched as soon as production is completed. Delivery time depends on the destination and selected shipping service.
Will the sample use the same materials and process as the final order?
Most samples use the same or equivalent materials and processes as the final order. Some high-MOQ or production-only processes may not be available for sampling, and any difference will be explained before approval.
Can I request a blank material sample instead of a printed sample?
Yes. Blank material samples can be requested when you mainly need to compare card stock, thickness, texture, stiffness, or surface feel.
What happens if I need changes after reviewing the sample?
You can request changes after reviewing the sample. We will confirm whether the change affects the artwork, material, finishing, packaging, cost, or production schedule before preparing the next proof.
Is production started only after I approve the proof?
Yes. Bulk production starts after the final artwork, specifications, quotation, and proof have been approved and the required deposit has been received.
How is proof approval recorded?
Approval is normally recorded in writing, such as through email or another written project communication, so the approved specifications are clear to both sides.
Can I request a digital proof and a physical proof?
Yes. A digital proof can be used to review layout and artwork, while a physical proof is recommended when color, card stock, finishing, or handling needs to be evaluated.
What should I check before approving a sample?
Check the artwork, dimensions, card count, color, card stock, surface finish, edge treatment, packaging, and any additional components. Also confirm that the quotation and payment terms match the approved specifications.
Can I approve different components separately, such as cards and packaging?
Yes. Cards, boxes, booklets, inserts, and other components can be reviewed and approved separately, provided the final project specifications are confirmed before production.
How long does production take after proof approval?
Production generally takes approximately 15–45 days after proof approval and deposit payment. The exact schedule depends on the quantity, product type, materials, finishing, packaging, and production method.
When does the production lead time officially begin?
The production lead time normally begins after the 50% deposit has been received and the final artwork and specifications have been approved in writing.
Does production time include packaging and assembly?
Yes. The quoted production schedule normally includes the specified printing, finishing, packaging, and assembly stages. Any special assembly requirements should be confirmed before production.
Can you provide a production schedule?
Yes. We can provide an estimated production schedule based on the approved specifications, quantity, materials, finishing, packaging, and delivery requirements.
Will I receive progress updates during production?
Yes. The assigned project contact can provide production updates and communicate important milestones or issues during the manufacturing process.
Can I change the specifications after production begins?
Once production has started, the approved specifications are fixed and normally cannot be changed. Any requested exception must be reviewed immediately and may affect the cost and schedule.
Can I add quantity after production has started?
Additional quantity may be possible if production capacity allows. We will provide a separate quotation, and any price difference must be confirmed before the additional quantity is produced.
How do you inspect card quality during production?
Quality checks are performed at different stages. Printed sheets are checked for color and visible defects, cut cards are checked for size and edge quality, and finishing stages are inspected for coverage, registration, and consistency.
How do you check color consistency between batches?
We use sampling inspections and automated inspection equipment to check color consistency, surface defects, stains, and other visible issues during production.
How are cards counted, sorted, and packed?
Cards are counted and sorted according to the approved deck composition, then packed using the specified box, wrapper, insert, or protective packaging. The final packing method is confirmed with the project specifications.
How are finished decks protected during shipping?
Finished decks are sealed and packed to reduce movement, moisture exposure, and corner damage during transport. Additional protective packing can be discussed for fragile or premium packaging.
Which shipping carriers do you use?
You may specify a preferred carrier where available. We normally compare reliable freight-forwarding and shipping partners to select a suitable balance of price, transit time, and service for the destination.
How long does international shipping usually take?
Transit time depends on the destination, shipping method, package size, customs clearance, and carrier schedule. We can provide an estimated delivery window with the shipping quotation.
Will I receive a tracking number?
Yes. A tracking number or shipment reference is provided when the selected shipping service supports tracking.
Do you ship to all countries?
We can ship to destinations that are serviceable through available logistics partners. Delivery availability may vary by product, destination, customs conditions, and current carrier restrictions.
Can you ship to multiple addresses?
Yes. Multiple-address delivery can be arranged when the shipping plan and order information are confirmed in advance. Additional handling or shipping charges may apply.
Can you arrange split shipments?
Yes. Split shipments can be discussed for different destinations, release dates, or product components. The quotation will reflect the additional shipping and handling requirements.
Who handles customs documentation?
Customs documentation is coordinated between the freight-forwarding company and the customer. We provide the required commercial and shipment information for the agreed shipping arrangement.
Are import duties and taxes included in the quotation?
Import duties and destination taxes are normally not included. We can provide an estimate when sufficient destination and shipment information is available, but the final amount is determined by local customs authorities.
What happens if customs clearance causes a delay?
If customs clearance is delayed, the freight-forwarding company will normally coordinate the required documents and follow-up. Our team can assist with communication and shipment information when needed.
Can you offer express or rush shipping?
Express shipping may be available depending on the destination, package size, carrier capacity, and current logistics conditions. We can compare available options before dispatch.
What happens if the order is delayed during production or shipping?
If a confirmed delay occurs, we will review the cause, provide an update, and discuss the applicable delay-handling or compensation arrangement according to the project terms.
What should I do if my order arrives damaged?
Contact your assigned sales representative as soon as possible and provide photos of the outer carton, packaging, and damaged products. If the issue is caused by production, we will handle it; if it is related to shipping, we will assist with the carrier or freight-forwarder claim.
What should I do if I receive the wrong quantity?
Contact us promptly with photos, package labels, and the received quantity. We will check the production and shipping records and handle the issue if it was caused by our side, while assisting with the carrier review when appropriate.
What should I do if I find a confirmed production defect?
Send clear photos or videos and describe the affected quantity and defect. The assigned sales representative will review the evidence with the production team and discuss the appropriate resolution.
How soon should I report a quality problem after delivery?
Please report visible damage, quantity issues, or quality problems within seven days of delivery so the records and shipping condition can be reviewed promptly.
What evidence is needed to review a claim?
Provide photos or videos showing the shipping carton, labels, packaging, affected products, quantity, and the specific issue. Your assigned sales representative will follow up and coordinate the review.
Are color and finish differences between production batches possible?
Minor differences can occur between batches because of material variation, ink absorption, environmental conditions, and production settings. We use quality checks to maintain consistency, while an approved physical proof provides the clearest reference for the expected result.
Can I reorder the same product later?
Yes. Reorders can use the previous product specifications and artwork as a reference, subject to material availability, current pricing, and production conditions.
Can previous artwork and specifications be reused for a reorder?
Yes. Previous artwork and approved specifications can normally be reused for a reorder. We will confirm whether any file, material, or production updates are needed.
Will the reorder price be the same as the original order?
Not necessarily. The price may change because of material costs, shipping rates, exchange rates, quantity, production conditions, or specification changes. We will provide an updated quotation when needed.
Can I order replacement components instead of a complete set?
Replacement cards, boxes, booklets, inserts, or other components may be available depending on the production requirements and the nature of the issue. Contact your sales representative for a review.
Can you keep my production specifications on file?
Yes. We can keep project specifications and approved files for future communication and reorders, subject to our file-retention procedures and any confidentiality requirements.
Can I produce a new version using the same box or booklet format?
Yes. A new deck, language, artwork version, or product edition can use the same box or booklet format if the dimensions, page count, materials, and production requirements remain compatible.
Can you support recurring production for retail or subscription projects?
Yes. We can discuss recurring production schedules for retail programs, subscription boxes, regular launches, and repeat editions. The schedule and pricing are confirmed according to the expected quantity and delivery plan.